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All products are handmade, one-of-a-kinds made from upcycled materials. Each pair can and will therefore vary in sizes, shape, heel, materials and colours. Every pair comes resoled with new heel tips. Due to the nature of upcycling, a degree of imperfection must be expected and appreciated. Please get in touch to request any additional details about the products to avoid returns. 

Sizing

As each pair is individually sourced from handpicked vintage shoes, sizes do vary and do not correspond to a single size chart. Therefore please check shoe length measurements on each pair to make sure they will fit. 

Care Instructions

To best care for your shoes or bag it is recommended to spray them thoroughly with a protective nano spray before taking into use. The Liquiproof LABS Premium Protector or the GoGoNano™ Eco-Friendly Protect For Shoes & Fashion are the most sustainable options. 

Shipping Policy

UK Mainland: £9.90

EU: £15

United States: £25

All other countries: £30

Orders typically ship within 3 – 5 business days, however please allow up to a week for shipment at this time. Orders are shipped with Royal Mail in the UK and include tracking and insurance. Orders for EU and rest of the world will be shipped with an international courier. You will receive a shipping confirmation with tracking once your item has shipped.

Lost or stolen packages are non-refundable. We are not liable once the package is marked as delivered or for incorrect shipping addresses. Please verify correct shipping address when completing your purchase.

You will be charged duties and taxes specific to your country upon reception. Please make sure to track your package and be aware if customs are trying to contact you. We unfortunately cannot take responsibility for any package once it is in your country. 

Please note a signature is required to receive your parcel so please ensure someone is home or you mat arrange another time for delivery. 

Refund Policy

Please direct any questions to shop@ugopaulon.com prior to placing your order to avoid returns. 

However, if you do wish to cancel your order for any reason,
you may do so up to 14 days after the receipt of the product. But as there is a very limited number of items available in the store it is highly appreciated that the return is made as soon as possible. 

Please send an e-mail to shop@ugopaulon.com with your reason for returning the item before shipping. We accept items in their original condition for a full refund. Please keep the pieces in its perfect sellable condition. We do not accept refunds of any worn shoes. 

We recommend that you send the return goods by registered post and retain proof of posting. Any damaged or missing items will not be refunded. The shipping charge is non-refundable. A full refund will be made within 30 days of your cancellation, following inspection of the returned product. You will receive an e-mail notification when the refund had been processed.

Contact

Costumer service: shop@ugopaulon.com

All other inquiries: info@ugopaulon.com

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